Shipping & Returns
Orders placed by 12:00 PM PST on our website, should be processed and shipped the same business day! All other orders will ship the following business day. The Happy Chin utilizes United Parcel Service (UPS) and United States Postal Service (USPS) as our shipping carriers. International Orders are shipped Parcel Post AIR via US MAIL (USPS) - customers must select this option for The Happy Chin to process the order. Some items in our online catalog must be shipped via UPS shipping (exceptions are P.O. Box and APO/FPO Addresses). These orders, including exceptions, not placed with the UPS shipping method, will take additional processing and shipping steps to be complete. For additional information about shipping, please visit our support pages and fill out form ticket. A customer service representative will contact you.
Most orders placed at The Happy Chin ship via UPS. We feel UPS is the most reliable way to ship, tracking numbers are applied to your order. NOTE: UPS cannot ship orders to P.O. Boxes. To satisfy your shipping needs, we offer various shipping methods:
UPS NEXT DAY AIR: Order is received by 10:30 A.M., noon, or end-of-day the next business day (in all 50 states) after the order is shipped (depends on distance between origin and ship-to address).
UPS 2nd DAY AIR: Order is received within two business days (throughout the 48 contiguous states) after the order is shipped.
UPS 3 DAY SELECT: Order is received within three business days (throughout the 48 contiguous states) after the order is shipped.
UPS GROUND SERVICE: Order is received within seven business days (throughout the 48 contiguous states) after the order is shipped.
Smaller orders, and various reorder products, are eligible to ship via the United States Postal Service. However, no tracking number is applied to the order, therefore after we ship the order, we are not responsible for it. UPS shipping is highly recommended for all packages, especially over two pounds. Also, UPS provides us with a tracking number so we can track your order if a problem occurs. Some items in our online catalog must be shipped via UPS shipping (exceptions are P.O. Box and APO/FPO Addresses). These orders, including exceptions, not placed with the UPS shipping method, will take additional processing and shipping steps to be complete.
PRIORITY MAIL: Order should be received in 2-4 days - however, it is not guaranteed (excluding Sunday).
FIRST CLASS MAIL: Order delivery is given top priority. Price is very economical, and packages are received in a timely fashion - depending on destination. Limited to orders under 13oz.
International Orders - PARCEL POST AIR:
Parcel Post Air is solely for INTERNATIONAL ORDERS. This shipping may NOT be used for orders shipped throughout the United States. Also, "non-international orders" may not use this shipping option during the checkout process. There may be extra steps to complete before international orders can be fully processed, resulting in a sight delay in shipment.
Return & Exchange Policy
For all return items: If you are not satisfied with your Happy Chin purchase, the product(s) must be returned to the address listed below within 30 days since the merchandise was delivered.
Returns received beyond 30 calendar days from the original ship date may not be processed and may not be returned to you. You are responsible for paying shipping charges for returning product to The Happy Chin.